⚡️ 30-day postage paid returns ⚡️
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Microecological moss microlandscape
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Easy to maintain can purify the air and absorb formaldehyde can be placed in the living room desk bedroom only need to water once a week

Planting course

Frequently Asked Questions

What payment methods do we support

Paypal  Credit card

What is the refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [please indicate your contact email address]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [please indicate your contact email address].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How long is the logistics delivery time

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.

Delivery time: 8-15 days (Up to 30 days in some regions)

*This include our 1-3 day processing time.

*Full refund if not delivered within 30 days of ordering; any
subsequently received products will be retained.


SHIPPING TIME

Shipping time varies by location. These are our estimates:

*Location *Economy Shipping
United States 7-12 Business days
Canada 7-12 Business days
United Kingdom 7-12 Business days
Australia 7-12 Business days
New Zealand 7-12 Business days
EU(DE, FR, IT, AT) 7-15 Business days


*Location *Fast Shipping(+20 USD)
United States 3-7 Business days
Canada 3-7 Business days
United Kingdom 3-7 Business days
Australia 3-7 Business days
New Zealand 3-7 Business days
EU(DE, FR, IT, AT) 3-7 Business days


PACKAGING:

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.

SHIPPING NOTE:

Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.

 

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

*If a product has not been delivered within 30 business days of ordering, we will issue a full refund.

 

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at acexeco@outlook.com, and be sure to include all relevant information when contacting us.

Do you ship internationally?

Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping Information page for more details.