【Sea Clouds】Moss microlandscapes
Contucy us
Email：acexeco@outlook.com
Shipping & Returns
Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.
Delivery time: 8-15 days (Up to 30 days in some regions)
*This include our 1-3 day processing time.
*Full refund if not delivered within 30 days of ordering; any
subsequently received products will be retained.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| *Location | *Economy Shipping |
| United States | 7-12 Business days |
| Canada | 7-12 Business days |
| United Kingdom | 7-12 Business days |
| Australia | 7-12 Business days |
| New Zealand | 7-12 Business days |
| EU(DE, FR, IT, AT) | 7-15 Business days |
| *Location | *Fast Shipping（+20 USD） |
| United States | 3-7 Business days |
| Canada | 3-7 Business days |
| United Kingdom | 3-7 Business days |
| Australia | 3-7 Business days |
| New Zealand | 3-7 Business days |
| EU(DE, FR, IT, AT) | 3-7 Business days |
PACKAGING：
Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.
SHIPPING NOTE:
Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.
You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.
*If a product has not been delivered within 30 business days of ordering, we will issue a full refund.
MARKED AS DELIVERED:
A.If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at acexeco@outlook.com, and be sure to include all relevant information when contacting us.
B.If after receiving the product, our product is broken or the plant is wilted. Please contact us and we will reissue it free of charge
